Privacy Policy

At, we are committed to protecting and respecting your privacy and data. Throughout this policy, when we write “” or “we” or “us,” we’re referring to The Printed Group Ltd of Threeways House, 40-44 Clipstone St, London W1W 5DW, United Kingdom.

This Privacy Policy (“Policy”) is incorporated into’s Terms and Conditions and License Agreement located at (the “Terms and Conditions”) and applies to the information obtained by us through your use of’s Site as described in this Policy.

Information we collect and use

Information collects about you

When you interact with our Site or Services, we collect Information that, alone or in combination with other data, could be used to identify you (“Personal Data”). Some of the Information we collect is stored in a manner that cannot be linked back to you (“Non-Personal Data”).

Information you provide when you create an account

When you sign up for or use our Services, you voluntarily give us certain Personal Data, including:

Other Information we collect

We collect this Information as you use the Site and/or Services this may include personal information about you and about others depending on the content and address information provided by you:

Information we collect automatically

Certain data about the devices you use to connect with and your use of the Site and/or Services are automatically logged in our systems, including:

How does use my Information?

We use, process, and store your Information as necessary to perform our contract with you and for our legitimate business interests, including:

Does review User Content and/or User Artwork?

As a rule, employees do not monitor or view your User Content and/or User Artwork stored in or transferred through our Site and/or Services, but it may be viewed if we believe our Terms and Conditions have been violated and confirmation is required, if we need to do so to respond to your requests for user support, if we otherwise determine that we have an obligation to review it as described in the Terms and Conditions, or to improve our algorithms to deliver you as a customer a better experience. In addition, if you request that we review and/or correct any User Artwork supplied , our artwork team may also read or view the User Artwork you submit , as this will be necessary to complete any corrections or amendments to artwork supplied by you in order that we can print and fulfil any orders you have placed relevant to such User Artwork submitted.

Finally, your Information may be viewed where necessary to protect the rights, property, or personal safety of and its users, or to comply with our legal obligations, such as responding to warrants, court orders, or other legal processes.

Information access and disclosure

Does share my Information?

We only disclose Personal Data to third parties when one of the following circumstances apply: does not share your Personal Data with third parties for the purpose of enabling them to deliver their advertisements to you.

We may disclose Non-Personal Data publicly and to third parties – for example, in public reports about artwork/photography usage, to partners under agreement with us, or as part of progress reports we may provide to users.

User Artwork is shared with third party print providers as necessary to perform our contract with you, and based on our legitimate interests in order to provide the Services.

Through the use of cookies, we help deliver advertisements for relevant products and services to you. For more details on cookies, please see the “Does use cookies?” section below.

Does use cookies?

Cookies are small text files stored on your device and used by web browsers to deliver personalised content and remember logins and account settings. uses cookies and similar technologies, including tracking pixels and web beacons, to collect usage and analytic data that helps us provide our Site and/or Services to you, as well as to help deliver ads for relevant products and services to you when you visit certain pages on the Site and/or Services and then visit certain third-party sites. For more information on cookies and how uses them, please see our Cookie Policy.

Third Party Cookie Tracking

We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information are subject to the privacy policy located here:

Privacy Policy:

Your Rights/Opt Out:

How do third-party apps and plugins work?

Some third parties’ embedded content or plugins on our Site and/or Services, use pixels that may allow their systems to learn that you have visited the Site and/or Services. This Information can be combined with other data they have collected about user visits to other websites or online services.

Data collected by third parties through these apps and plugins is subject to each parties’ own policies. We encourage you to read those policies and understand how other companies use your data.

Online Advertising

To keep you up to date with latest offers and products, we engage in online advertising. Like many businesses, this is possible through digital marketing networks and ad exchanges, using various ad technologies (pixels, ad tags, cookies, web beacons, and mobile identifiers), as well as ad services such as Facebook’s Custom Audience. The ads you will see will be based on information we hold about you, or your previous use of or engagement with our ads.

Email marketing?

We only send marketing communications to users with your prior consent.

From time to time, we may want to contact you with information about print product announcements, updates to our Services, and special offers for similar products and services. This is because you have previously purchases our products/services and opted-in to receiving such communication. You may opt out of such communications at any time by clicking the “unsubscribe” link found within emails and changing your contact preferences. All account holders will continue to receive transactional messages related to our Services, even if you unsubscribe from promotional emails.

Data storage, transfer, retention, and deletion

Where is my Information stored?

Information submitted to will be transferred to, processed, and stored in the EEA, with the exception of Stationery products (Business Cards, Letterheads, Compliment Slips) which are stored in the United States for which we have a standard contract for transfers out of the EEA. When you use the Services on your computing device, User Content and User Artwork you save will be stored locally on that device and synced with our servers. If you post or transfer any Information to or through our Site and/or Services, you are agreeing to such Information, including Personal Data and User Content, being hosted and accessed in those locations.

How secure is my Information? is committed to protecting the security of your Information and takes reasonable precautions to protect it. However, the transmission of information via the Internet is not completely secure. We use industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology.

We will do our best to protect your Personal Data, User Content and User Artwork, however we cannot guarantee the security of your data transmitted to the Site and/or Services; any transmission is at your own risk. Once we have received your information we will use strict procedures and security features in order to reduce the risk of unauthorised access.

If learns of a security breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us, via SMS or by posting a notice on the website.

Your rights

There are specific rights that you have relating to your Personal Data, User Content and User Artwork:

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

How long is Personal Data retained?

You can remove your Personal Data from at any time by deleting your account as mentioned above and in our GDPR FAQs. However, we may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations for up to 6 years.

When User Artwork is uploaded to our site it goes through various automated processes before being printed. The original User Artwork is deleted immediately after we create a “print-ready” artwork file, but the “print-ready” artwork file is stored indefinitely for us to provide the service to you, for example to allow you to reorder.

What happens if closes my account?

If closes your account due to your violation of the Terms and Conditions, then you may contact to request deletion of your data. will evaluate such requests on a case by case basis, pursuant to our legal obligations.

Will this Privacy Policy ever change?

At we are constantly evolving and we may need to update this Policy in the future to keep pace with changes in our Site and Services, our business, and laws applicable to us and you. Effective dates and updates will be posted on this page.

We will always maintain our commitment to respect your privacy and endeavour to notify you of any material changes that impact your rights under this Policy by email (as known to us in your Personal Data).

Please note that your continued use of after any change means that you agree with, and consent to be bound by, this Privacy Policy as updated from time to time.

Contact us

If you have other questions or do not have a account, contact the Data Protection Officer at

Get in touch

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