Terms & Conditions

This page (together with any documents referred to on it) informs you of the wrap.me (The Printed Group Limited trading as wrap.me) terms and conditions (Terms) on which we supply our products.

Please read these Terms carefully and make sure that you understand them before ordering any products from our site. By ordering any of our products you agree to these Terms. You should print a copy of these Terms for future reference.

About us

We, The Printed Group Limited, operate the website wrap.me. Our company is registered in England under company number 02356130, and our registered office is at 40-44 Clipstone St, London W1W 5DW. Our VAT number is 621141690.

The relationship between you and us

By placing any order with us, you confirm that you are over the age of 18 and legally capable of entering into binding contracts.

After placing an order, you will receive an order confirmation email from us acknowledging that we have received your order. All orders are subject to acceptance by us and we will inform you if for any reason we cannot process your order. The contract between us will only be formed at the point that we send you our order confirmation email.

Availability and delivery

Your order will be fulfilled by the estimated delivery date set out in our order confirmation email. We do however retain the right to amend and subsequently inform you of a new delivery date should that be necessary.

Risk and title

All products ordered will be your responsibility from the point of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including but not limited to all applicable delivery charges.

Prices and payments

The price of the products and our delivery charges will be as quoted on our site, except in cases of obvious error.

Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered. We will not be liable for any breach by you of any such laws.

Payment for all orders must be by credit or debit card (unless we agree otherwise in advance of any order being placed). We accept payment with Visa, Visa Debit, Visa Electron, American Express, Mastercard, Maestro, Solo and Paypal. Once you have submitted your order, your card will be debited automatically. Please note that no changes to orders are possible once an order has been submitted by you.

Product prices and delivery charges are liable to change at any time, changes will not affect orders in respect of which wrap.me has already sent an order confirmation email (subject to any change in the law).

If the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as an error, we retain the right not to provide the products to you at the incorrect price.

Import Duty

If you order Products from our Site for delivery outside the European Union, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


We try to display and describe as accurately as possible the products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.

In uploading any material to our site, including for the purposes of registering with the site, managing your online account and submitting a file or order, you agree and warrant to us that such material:

and you will indemnify (and keep indemnified) us against any breach by you of any of the warranties as included above.

wrap.me (and its group companies) does not accept any responsibility or liability for your failure to obtain any necessary consent prior to the placement of any order, and you will be responsible and indemnify (and keep indemnified) wrap.me for any failure on your part to obtain any such necessary consent.

All products are printed by us strictly in accordance with any file submitted by you to us with your order. To the fullest extent permitted by law, we accept no liability in respect of unwanted or defective products where such defect relates to an error in the file submitted by you to us or an inconsistency between the file submitted and your order.

Refunds, returns and reprints.

It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address cs@wrap.me, please make sure to include your order number in the subject line. Requests for refunds will only be accepted where such a request is received by email to us within 3 days of order receipt. We will also require you to return a sample or photographic evidence of the issue for which a refund is being sought.

We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, together with any applicable delivery charges and any reasonable costs you incur in returning the item to us.

If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must then email cs@wrap.me with photographic evidence, to inform us of the issue in order that we can issue a refund if applicable.

If, when delivered, the printed product cannot be used because there is no packaging or the content are completely destroyed, please do not accept the material and mark the refusal on the document provided by the courier. You must then email cs@wrap.me with photographic evidence, to inform us of the issue so we can issue a refund if applicable.


We warrant to you that any product purchased from wrap.me will, on delivery, conform (in all material respects) with its description, be of satisfactory quality, and be reasonably fit for any purposes commonly associated with the product.

Our liability

We will not be liable for losses that result from our failure to comply with these Terms and conditions that fall into the following categories (even if such losses result from our deliberate breach):

Nothing in these Terms excludes or limits our liability for:

If we fail to comply with these Terms we shall only be liable to you for the purchase price of the products.

Please note that it is your responsibility to comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Our right to vary these terms and conditions

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities, together with any additional changes we may think fit from time to time.

You will be subject to the policies and Terms in force at the time that you order products from us, unless any change to those policies or Terms is required to be made by law or governmental authority. In this case any such change will apply to orders previously placed by you, or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation email. In this case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the products.

Entire agreement and third party rights

These Terms (and any document expressly referred to in them) constitute the entire agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, undertaking or agreement between us relating to the subject matter of any contract.

We each acknowledge that in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms or in any documents referred to herein.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Law and jurisdiction

Contracts for the purchase of products through this site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the Courts of England and Wales.

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